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Contact Us
How can I contact Wedding Superstore?
Can I visit your warehouse?
Where are we located?
Company Information
Are you based in Australia?
What is your ABN
Placing an Order
How to place an order?
Can I place an order via phone?
Do you offer hire or rental items?
Is the price listed for sale or hire
Does the listed price include GST?
What Brand are your items?
Retail & Public Purchasing.
Can the public buy from you
Do I have to be a business to buy supplies from you? No anybody can purchase
Quotes and Trade Accounts
Do you offer trade accounts or payment on account?
How do I accept and pay for my quote?
How do I request a quote?
How do I apply for a wholesale account
I cannot log into my account
I forgot to log into my wholesale account before placing my order. Can I still receive wholesale pricing?
See all 7 articles
Special Orders & Services
Can I get a sample?
Can I get a product in a different colour?
Custom Sized and Coloured Table Cloths
Drop Shipping
The product I want is listed as preorder. What does that mean?
Stock Availability
The product I want is out of stock. When will that arrive?
How many do you have in stock?
Payment Information
My employer needs an invoice before we can pay for our order
What are your bank account details to pay for my order
Do you offer Layby
Order Changes and Cancellations
I have placed my order but need to cancel.
Can I add to or change my current order?
Shipping Information
Why is postage or Express Post not showing at checkout?
Do you offer free shipping?
How is shipping calculated?
Can my order be split into multiple shipments?
Can I combine multiple orders?
Can I change my delivery address after placing my order?
See all 12 articles
Delivery Timeframes
How long will delivery take?
My order is urgent do you have express post?
Will I have to sign for my delivery?
What if I’m not home when my order arrives?
Can my order be left in a safe location?
Click & Collect
Can I pick up my order
How long will you hold my Click & Collect order?
Can I collect outside your listed hours or on weekends?
Can my International Freight forward collect from your warehouse?
Can I arrange my own courier to collect my order?
Delivery Issues
My tracking says delivered but I haven't received my order.
My order arrived damaged or items are missing.
My tracking hasn't updated.
What happens if my parcel can't be delivered?
My order has been returned to sender.
Why wasn't my parcel left under Authority to Leave?
See all 7 articles
Refunds and Returns
Will I be charged a cancellation or restocking fee?
What is your return policy
How do I return an item?
Order Issues
Why was my item cancelled but it's still available online?
An item in my order was refunded. Why?
An item in my order arrived damaged.
An item is missing from my order.
I received the wrong item.
Tablecloth Sizing Guides
Square Table - 180cm (8ft) - 12 Person
Square Table - 180cm (6ft) - 8 Person
Square Table - 125cm (4ft) - 4 Person
Square Table - 90cm (3ft) - 4 People
Trestle Table - 245x76cm - 8ft (8-10 Person)
Trestle Table - 180x76cm - 6ft (6-8 Person)
See all 14 articles
Table Skirting Size Guide
Table Skirting & Clip Guide:
What size skirting clips do I need
Skirting Clips for standard bunning trestle tables
Material Handling
How much shredded paper do I need:
Material Handling Instructions
Flowers
Can I use artificial flowers outdoors?
How do I decorate a wedding arch with flowers?
What is florist foam and when should I use it?
How do I care for artificial flowers?
Are your flowers real or artificial?
Do you make custom bouquets or flower arrangements?
Arches & Balloon Stands
How to Install Shimmer Panels
How to assemble our 2m round arches
How do I make the balloon garland?
Howto put together our plastic balloon table arch
How to put together our multi balloon 1m, 1.3m and 1.5m stands
Wedding Accessories
How to put together our timber card box
Cake Stands
How to put together our ferris wheel cake stand
How to put together our carousel cup cake stand
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