How can we help you?

Categories

• About Us

  • What is your phone number?
  • Do you have a shop?
  • What is your ABN
  • Can you call me
  • Where are we located?
  • Are we located in Australia?

• Placing Orders

  • Drop Shipping
  • The product I want is listed as preorder. What does that mean?
  • How to place your order
  • Does the listed price include GST?
  • Can I place an order via phone?
  • Is the price listed for sale or hire

  See all 12 articles

• Wholesale Purchasing

  • How do I apply for a wholesale account
  • I cannot log into my account
  • I did not log into my wholesale account to order can I get a credit
  • Do I have to have an ABN to access your wholesale discounts?

• Public Purchasing

  • Can the public buy from you
  • Do I have to be a business to buy supplies from you? No anybody can purchase

• Changes and Cancellations

  • I have placed my order but need to cancel.
  • Can I add to or change my current order?

• Quotations

  • I need to pay for a quote
  • I need a quote

• Stock Availablility

  • Can I get a sample?

• Dispatch and Delivery Times

  • Delivery to PO Boxes, Parcel Lockers etc
  • Postage Times
  • How much is postage?
  • My order is urgent do you have express post?
  • What carrier will deliver my order?
  • Will I have to sign for my delivery?

  See all 10 articles

• Pickups

  • Can I pick up my order
  • What day and time are you open for pickups?
  • Can my International Freight forward collect from your warehouse?
  • Can I send my own courier to collect

• Delivery Issues

  • Can the carrier take my parcel to the post office if I am not home?
  • I didn’t pick up my package from the carrier and it has been returned to sender
  • I gave authority to leave at my address but the carrier didn’t leave my package.
  • Where is my order?

• Refunds and Returns

  • What is your return policy
  • I need to return an item or order

• Order Issues

  • My item/order was cancelled but I can still purchase it online.
  • An item in my order was refunded. Why?
  • Damaged item in my order
  • Missing Item in my order
  • Incorrect Item in my order

• Payment Information

  • My employer needs an invoice before we can pay for our order
  • What are your bank account details to pay for my order
  • Do you offer Layby

• Buy Now Pay Later

  • Afterpay or Zippay now showing at checkout
  • Do you have Afterpay
  • Do you have Zippay

• Tablecloth Sizing Guides

  • Square Table - 180cm (8ft) - 12 Person
  • Square Table - 180cm (6ft) - 8 Person
  • Square Table - 125cm (4ft) - 4 Person
  • Square Table - 90cm (3ft) - 4 People
  • Trestle Table - 245x76cm - 8ft (8-10 Person)
  • Trestle Table - 180x76cm - 6ft (6-8 Person)

  See all 13 articles

• Table Skirting Size Guide

  • Table Skirting & Clip Guide:

• Table Linen

  • What size skirting clips do I need
  • Skirting Clips for standard bunning trestle tables
  • Standard bunnings table what size cloth do I need

• Material Handling

  • How much shredded paper do I need:
  • Material Handling Instructions

• Flowers

  • Are you flowers real or artificial
  • Custom Made Bouquet or Flower Arrangement

• Arches & Balloon Stands

  • How to Install Shimmer Panels
  • How to assemble our 2m round arches
  • How do I make the balloon garland?
  • Howto put together our plastic balloon table arch
  • How to put together our multi balloon 1m, 1.3m and 1.5m stands

• Wedding Accessories

  • How to put together our timber card box

• Cake Stands

  • How to put together our ferris wheel cake stand
  • How to put together our carousel cup cake stand